Privacy Policy

We collect information you provide directly to us, information collected automatically when you use our services, and information from third parties.

• Account information: name, email address, phone number, and password.
• Order information: shipping address, payment method (processed by our payment gateway — we do not store full card numbers), and order history.
• Communication data: messages you send to our support team.
• Usage data: pages visited, links clicked, browser type, IP address, and referring URL.
• Device data: device type, operating system, and unique device identifiers.

We use the information we collect to provide, maintain, and improve our services.

• Process and fulfil your orders, including sending confirmations and updates.
• Provide customer support and respond to your enquiries.
• Send marketing communications (with your consent, where required by law).
• Detect, prevent, and address fraudulent activity and platform abuse.
• Analyse usage patterns to improve our platform and product offerings.
• Comply with legal obligations.

We use cookies and similar tracking technologies to collect usage data and personalise your experience. You can control cookie settings through your browser preferences.

• Essential cookies: required for the platform to function (e.g., shopping cart, authentication).
• Analytics cookies: help us understand how visitors interact with our site.
• Marketing cookies: used to deliver relevant advertising.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Payment transactions are processed through encrypted gateways that comply with PCI-DSS standards. However, no method of transmission over the internet is 100% secure.

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our platform (e.g., payment processors, courier partners, email service providers), bound by confidentiality obligations.
• Law enforcement or government authorities when required by applicable law.
• Successor entities in the event of a merger, acquisition, or sale of assets.

You have certain rights regarding your personal information, subject to applicable law:

• Access: request a copy of the personal data we hold about you.
• Correction: request that inaccurate or incomplete data be corrected.
• Deletion: request that we delete your personal data, subject to legal retention obligations.
• Opt-out: unsubscribe from marketing communications at any time via the unsubscribe link in our emails.
• Portability: request your data in a structured, machine-readable format.

We retain your personal information for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page and, where appropriate, by sending you an email notification.

Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.