Return & Exchange Policy
Every item on Thriftify is pre-owned and individually graded, so we ask that you review the condition, size, and photos carefully before ordering. If something isn't right, here's how we can help.
Exchange window: 7 days from the date of delivery. Items are eligible for exchange only — we do not offer cash refunds for change-of-mind orders.
Exchange Eligibility
To qualify for an exchange, an item must be:
- Requested within 7 days of delivery
- Unworn, beyond trying on for size and fit
- In the same condition it was received, with no new signs of wear, odor, or damage
- Accompanied by its original Thriftify authenticity tag and packaging
- Consistent with the condition grade shown on the product page at checkout (Premium+, Premium, Excellent, or Very Good) — a disclosed condition is not grounds for exchange
Damaged, Defective, or Incorrect Items
If your item arrives damaged in transit, materially different from its listing, or isn't what you ordered, this is on us — not a change-of-mind exchange. Report it within 7days of delivery with photos, and we'll arrange a free exchange or a full refund to your original payment method, and we'll cover the return shipping.
Non-Exchangeable Items
- Items marked "Final Sale" at checkout
- Items worn, washed, or damaged after delivery
- Items missing their original authenticity tag or packaging
- Requests made after the 7-day window has closed
How to Request an Exchange or Return
Sign in and open My Account → Orders, select the delivered order, and choose Request Return. You can also track an order without an account and contact us with your order number.
Processing Time
Once your item reaches our team, inspection takes 2–3 business days. Approved exchanges are dispatched, and approved refunds (for damaged, defective, or incorrect items) are issued to your original payment method, within 5–7 business days of approval.
Shipping Costs
For size or preference exchanges, return shipping is the customer's responsibility. For damaged, defective, or incorrect items, Thriftify covers the cost of the return and the replacement delivery.
Questions
Reach our support team at hello@thriftify.pk or via WhatsApp, and we'll get back to you within one business day.